Terms and Conditions

Effective Date: 22/03/2025

Welcome to Zairaya. These Terms and Conditions govern your use of our website [www.zairaya.com]  and the purchase of products through this Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.

1. About Us

Zairaya is a UAE-based fashion brand offering high-quality modest wear, including abayas and hijabs. All products are designed and produced with care in the United Arab Emirates.

2. Eligibility

To use our website and make purchases, you must be at least 18 years old or have the permission of a parent or legal guardian. By using this site, you confirm that you meet this requirement.

3. Product Information & Availability

We make every effort to display the colors, features, and details of our products accurately. However, we do not guarantee that your device’s display reflects the actual product. All products are subject to availability, and we reserve the right to limit or discontinue any product at any time without prior notice.

4. Pricing & Payment

All prices are listed in AED (United Arab Emirates Dirham) and are inclusive of VAT (where applicable). We accept secure online payments through credit/debit cards and other approved payment gateways. We reserve the right to change prices at any time.

5. Orders & Confirmation

Once you place an order, you will receive an email confirmation. This confirmation does not guarantee product availability. We reserve the right to cancel or refuse any order if we believe it violates our Terms or due to suspected fraud or pricing errors.

6. Shipping & Delivery

We deliver across the UAE. Estimated delivery times and charges will be shown at checkout. While we strive to deliver on time, delivery times are estimates and not guaranteed. Zairaya is not responsible for delays caused by third-party couriers.

7. Returns & Exchanges

We accept returns or exchanges within 7 days of delivery, provided the item is unused, unwashed, and in its original condition with tags. Custom or sale items are not eligible for return. To initiate a return, please contact our customer service team at [insert email/contact form].

8. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Zairaya and protected under UAE copyright and trademark laws. You may not copy, reproduce, or use any content without prior written consent.

9. User Conduct

You agree not to misuse the website, including but not limited to attempting unauthorized access, disrupting the website, or engaging in any illegal activity under UAE law.

10. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

11. Limitation of Liability

Zairaya shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Site or products. Our maximum liability shall not exceed the amount you paid for the product in question.

12. Force Majeure

We shall not be responsible for delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, governmental actions, or disruptions in internet services.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.

14. Changes to Terms

Zairaya reserves the right to modify these Terms at any time without prior notice. Changes will be posted on this page, and your continued use of the Site constitutes your acceptance of any updates.

15. Contact Us

For questions or concerns regarding these Terms, please contact us at:

📧 Email: [support@zairaya.com]
📞 Phone: